Skip to content

Support escalation with decision models

Deciding when a customer conversation should move from automation to a human agent, based on frustration, risk or unresolved intent.

15 public projects

  • Customer-service platform rebuilt from OpenAI's ChatKit sample where one Jev call decides intent, emotion and handling agent.

    MCP serverbetaPython
  • n8n Jev Decision node that sends confident items onward automatically and routes uncertain ones to a person.

    ProjectbetaTypeScript
  • Read-only Odoo support package for Pi: Jev selects bounded business routes and entities, Python enforces scope and verifies answers.

    Agent skillbetaPython
  • Experimental lab for semantic business gates: each gate is an independent Jev Noul that code maps to NO, REVIEW or YES by threshold.

    Projectprototype
  • Hackathon crisis agent that filters incoming calls and messages, plans with an LLM plus a solver, and uses Jev for in-call perception.

    ProjectprototypePython
  • Python example classifying customer support messages into 12 intents with Jev, flagging clarification below 0.8 confidence.

    ProjectprototypePython
  • .NET 10 and React 19 ticket triage where Jev answers five typed questions in one call and .NET business rules make the final routing.

    ProjectprototypeC#
  • LangGraph student-support agent with PII masking and hybrid RAG, where Jev verifies drafts before auto-reply or human review.

    ProjectprototypePython
  • Provider-independent .NET decision engine with a separate TypeSafe Jev provider package mapping Choice, Score and Noul to /v1/systemone.

    LibrarybetaC#
  • Cloudflare Flue agent example that adds a validated route_with_jev tool for typed support routing through AI Gateway.

    ServiceprototypeTypeScript
  • Learning demo that sends the same input to GPT for text and to Jev for three Noul probabilities, side by side.

    DemoprototypeTypeScript
  • E-commerce support sandbox where Jev classifies intent, emotion and escalation and blocks risky agent replies before sending.

    AppprototypeTypeScript
  • Customer-service chatbot that asks every level of a routing tree in one Jev call and hands off on human requests or low confidence.

    AppprototypeTypeScript
  • CLI ticket system where one Jev call answers category, priority, escalation and refund questions and Python routes the ticket.

    AppprototypePython
  • Proof of concept that scores replayed support-call transcripts live against a weighted scorecard using OpenAI Decisions or Jev.

    AppprototypeTypeScript

Related categories

Related coding agents