Support escalation with decision models
Deciding when a customer conversation should move from automation to a human agent, based on frustration, risk or unresolved intent.
15 public projects
Customer-service platform rebuilt from OpenAI's ChatKit sample where one Jev call decides intent, emotion and handling agent.
MCP serverbetaPythonn8n Jev Decision node that sends confident items onward automatically and routes uncertain ones to a person.
ProjectbetaTypeScriptRead-only Odoo support package for Pi: Jev selects bounded business routes and entities, Python enforces scope and verifies answers.
Agent skillbetaPythonExperimental lab for semantic business gates: each gate is an independent Jev Noul that code maps to NO, REVIEW or YES by threshold.
ProjectprototypeHackathon crisis agent that filters incoming calls and messages, plans with an LLM plus a solver, and uses Jev for in-call perception.
ProjectprototypePythonPython example classifying customer support messages into 12 intents with Jev, flagging clarification below 0.8 confidence.
ProjectprototypePython.NET 10 and React 19 ticket triage where Jev answers five typed questions in one call and .NET business rules make the final routing.
ProjectprototypeC#LangGraph student-support agent with PII masking and hybrid RAG, where Jev verifies drafts before auto-reply or human review.
ProjectprototypePythonProvider-independent .NET decision engine with a separate TypeSafe Jev provider package mapping Choice, Score and Noul to /v1/systemone.
LibrarybetaC#Cloudflare Flue agent example that adds a validated route_with_jev tool for typed support routing through AI Gateway.
ServiceprototypeTypeScriptLearning demo that sends the same input to GPT for text and to Jev for three Noul probabilities, side by side.
DemoprototypeTypeScriptE-commerce support sandbox where Jev classifies intent, emotion and escalation and blocks risky agent replies before sending.
AppprototypeTypeScriptCustomer-service chatbot that asks every level of a routing tree in one Jev call and hands off on human requests or low confidence.
AppprototypeTypeScriptCLI ticket system where one Jev call answers category, priority, escalation and refund questions and Python routes the ticket.
AppprototypePythonProof of concept that scores replayed support-call transcripts live against a weighted scorecard using OpenAI Decisions or Jev.
AppprototypeTypeScript